FULL PRODUCT VERSION : JRE 1.6_13 - JRE 1.6_22 ADDITIONAL OS VERSION INFORMATION : Microsoft Windows [Version 6.1.7600] x64 Microsoft Windows [Version 6.0.6002] x64 EXTRA RELEVANT SYSTEM CONFIGURATION : Trying to install Java JRE via Microsoft SCCM windows update client and also Shavlik NetChk Protect. A DESCRIPTION OF THE PROBLEM : If you try to install the jre-6u13-windows-i586.exe through jre-6u22-windows-i586.exe running as NT AUTHORITY\SYSTEM rights this package fails on vista x64 and windows 7 x64 but is successful on XP x64. The x64 package of Java jre-6u22-windows-x64 is also success full on XP/Vista/Win7. STEPS TO FOLLOW TO REPRODUCE THE PROBLEM : Create a scheduled task in windows 7 task scheduler. Change the User Rights to NT AUTHORITY\SYSTEM create a install trigger "some time in the future" create a Action install "jre-6u22-windows-i586.exe" program with command line switches "/s "IEXPLORER=1 MOZILLA=1" /quiet" The task executes but fails to install Java. Do the same task with jre-6u22-windows-x64.exe it will install with no issues. EXPECTED VERSUS ACTUAL BEHAVIOR : EXPECTED - Install JRE with NT AUTHORITY\SYSTEM account silently. ACTUAL - Install process starts then install process closes without installing Java. ERROR MESSAGES/STACK TRACES THAT OCCUR : MSI log file. === Verbose logging started: 10/28/2010 14:48:45 Build type: SHIP UNICODE 5.00.7600.00 Calling process: C:\Windows\SysWOW64\msiexec.exe === MSI (c) (A0:80) [14:48:45:405]: Resetting cached policy values MSI (c) (A0:80) [14:48:45:405]: Machine policy value 'Debug' is 7 MSI (c) (A0:80) [14:48:45:405]: ******* RunEngine: ******* Product: C:\Windows\system32\config\systemprofile\AppData\LocalLow\Sun\Java\jre1.6.0_22\jre1.6.0_22.msi ******* Action: ******* CommandLine: IEXPLORER=1 MOZILLA=1 METHOD=joff REMOVEEXISTING=1 MSI (c) (A0:80) [14:48:45:405]: Client-side and UI is none or basic: Running entire install on the server. MSI (c) (A0:80) [14:48:45:405]: Grabbed execution mutex. MSI (c) (A0:80) [14:48:45:421]: Cloaking enabled. MSI (c) (A0:80) [14:48:45:421]: Attempting to enable all disabled privileges before calling Install on Server MSI (c) (A0:80) [14:48:45:436]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (C8:20) [14:48:45:546]: Running installation inside multi-package transaction C:\Windows\system32\config\systemprofile\AppData\LocalLow\Sun\Java\jre1.6.0_22\jre1.6.0_22.msi MSI (s) (C8:20) [14:48:45:546]: Grabbed execution mutex. MSI (s) (C8:10) [14:48:45:561]: Resetting cached policy values MSI (s) (C8:10) [14:48:45:561]: Machine policy value 'Debug' is 7 MSI (s) (C8:10) [14:48:45:561]: ******* RunEngine: ******* Product: C:\Windows\system32\config\systemprofile\AppData\LocalLow\Sun\Java\jre1.6.0_22\jre1.6.0_22.msi ******* Action: ******* CommandLine: IEXPLORER=1 MOZILLA=1 METHOD=joff REMOVEEXISTING=1 CURRENTDIRECTORY="C:\Windows\SoftwareDistribution\Download\Install" CLIENTUILEVEL=3 CLIENTPROCESSID=928 MSI (s) (C8:10) [14:48:45:592]: Note: 1: 2203 2: C:\Windows\system32\config\systemprofile\AppData\LocalLow\Sun\Java\jre1.6.0_22\jre1.6.0_22.msi 3: -2147287037 MSI (s) (C8:10) [14:48:45:624]: MainEngineThread is returning 3 MSI (s) (C8:20) [14:48:45:702]: User policy value 'DisableRollback' is 0 MSI (s) (C8:20) [14:48:45:702]: Machine policy value 'DisableRollback' is 0 MSI (s) (C8:20) [14:48:45:702]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (C8:20) [14:48:45:780]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (C8:20) [14:48:45:780]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (C8:20) [14:48:45:780]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 MSI (s) (C8:20) [14:48:45:780]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 MSI (s) (C8:20) [14:48:45:780]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (s) (C8:20) [14:48:45:780]: Restoring environment variables MSI (c) (A0:80) [14:48:45:780]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (A0:80) [14:48:45:780]: MainEngineThread is returning 3 === Verbose logging stopped: 10/28/2010 14:48:45 === jusched.log----------------------------------- Thu Oct 28 14:48:45 2010 :: GetUpdatedJreMetrics() - MachineCount registry value exists Thu Oct 28 14:48:45 2010 :: GetUpdatedJreMetrics() - MachineCounted: YY, InstallAttempts: 1, UpdateCount: 1 Thu Oct 28 14:48:46 2010 :: Ping Values: $sc_xml_ver#1.0$reportsuiteid#suninstallstat$visitorid#6c7e64cc-9d39d880$prop21#6c7e64cc-9d39d880$prop20#XXXXXX$pagename#ic$evar2#1.6.0_22-b04$evar3#1.6.0_21$evar15#1.6.0_22-b04$evar40#-1$evar26#-99$evar27#2.0.2.4$evar28#2.0.2.4$evar4#i586$evar5#amd64$evar6#win7$evar7#joff$evar8#US$events#event6,event7$evar17#1$evar18#YY$evar19#1$products#;jre|1619 REPRODUCIBILITY : This bug can be reproduced always. CUSTOMER SUBMITTED WORKAROUND : Install manually on 1,000,000+ systems.
|