JDK-6623213 : Error 1722: Occured during installation process
  • Type: Bug
  • Component: install
  • Sub-Component: install
  • Affected Version: 6u3
  • Priority: P2
  • Status: Closed
  • Resolution: Cannot Reproduce
  • OS: windows,windows_xp
  • CPU: x86
  • Submitted: 2007-10-29
  • Updated: 2010-08-06
  • Resolved: 2008-05-19
Related Reports
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Description
Error 1722. There is a problem with this windows installer package. A program run as part of the setup did not finish as expected.
Number of incidents reported against this bug is releatively very high. Moreover it is huge issue whenever new update release is pushed out.

Log files releated to this particular issue is attached.
-----------------------------------------
Process start at 10/17/2007-19:04:33.
-----------------------------------------
== Start JNICALL Java_com_sun_deploy_util_UpdateCheck_shouldPromptForAutoCheck ==
-----------------------------------------
Process start at 10/17/2007-20:07:20.
-----------------------------------------
== Start JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onLoad ==
== End JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onLoad ==
-----------------------------------------
Process start at 10/17/2007-20:07:21.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_initBrowserSettings ==
-- Start in IsDefaultVMInIExplorer --
-- End in IsDefaultVMInIExplorer --
== End JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_initBrowserSettings ==
-----------------------------------------
Process start at 10/17/2007-20:07:21.
-----------------------------------------
== Start JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_getPublicJres ==
-----------------------------------------
Process start at 10/17/2007-20:07:21.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_onSave ==
== End JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onSave ==
-----------------------------------------
Process start at 10/17/2007-20:07:21.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-- Start in IsDefaultVMInIExplorer --
-- End in IsDefaultVMInIExplorer --
== End JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-----------------------------------------
Process start at 10/17/2007-20:07:58.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_onSave ==
== End JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onSave ==
-----------------------------------------
Process start at 10/17/2007-20:07:58.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-- Start in IsDefaultVMInIExplorer --
-- End in IsDefaultVMInIExplorer --
== End JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-----------------------------------------
Process start at 10/17/2007-20:08:17.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_onSave ==
== End JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onSave ==
-----------------------------------------
Process start at 10/17/2007-20:08:17.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-- Start in IsDefaultVMInIExplorer --
-- End in IsDefaultVMInIExplorer --
== End JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-----------------------------------------
Process start at 10/17/2007-20:37:29.
-----------------------------------------
== Start JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onLoad ==
== End JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onLoad ==
-----------------------------------------
Process start at 10/17/2007-20:37:29.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_initBrowserSettings ==
-- Start in IsDefaultVMInIExplorer --
-- End in IsDefaultVMInIExplorer --
== End JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_initBrowserSettings ==
-----------------------------------------
Process start at 10/17/2007-20:37:30.
-----------------------------------------
== Start JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_getPublicJres ==
-----------------------------------------
Process start at 10/17/2007-20:37:30.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_onSave ==
== End JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onSave ==
-----------------------------------------
Process start at 10/17/2007-20:37:30.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-- Start in IsDefaultVMInIExplorer --
-- End in IsDefaultVMInIExplorer --
== End JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-----------------------------------------
Process start at 10/17/2007-20:38:59.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_onSave ==
== End JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onSave ==
-----------------------------------------
Process start at 10/17/2007-20:38:59.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-- Start in IsDefaultVMInIExplorer --
-- End in IsDefaultVMInIExplorer --
-- Start in RegJava2BrowserDefault 2 --
== End JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-----------------------------------------
Process start at 10/17/2007-20:40:02.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_onSave ==
== End JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onSave ==
-----------------------------------------
Process start at 10/17/2007-20:40:02.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-- Start in IsDefaultVMInIExplorer --
-- End in IsDefaultVMInIExplorer --
== End JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
** Start WINAPI GetLogFileName **
**Start WINAPI InstallJava: 0 **
-- Start in InstallJavaJREBrowserSettings --
-- Start in RegJava2BrowserDefault 0 --
-- Start in RegJava2BrowserDefault 1 --
-- End in InstallJavaJREBrowserSettings, return TRUE --
** Start RegisterJavaWS v.1.5.0_05 (JAVA_HOME=C:\Program Files\Java\jre1.6.0_01) **
** End WINAPI InstallJava **
-----------------------------------------
Process start at 10/18/2007-00:26:39.
-----------------------------------------
== Start JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onLoad ==
== End JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onLoad ==
-----------------------------------------
Process start at 10/18/2007-00:26:39.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_initBrowserSettings ==
-- Start in IsDefaultVMInIExplorer --
-- End in IsDefaultVMInIExplorer --
== End JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_initBrowserSettings ==
-----------------------------------------
Process start at 10/18/2007-00:26:39.
-----------------------------------------
== Start JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_getPublicJres ==
-----------------------------------------
Process start at 10/18/2007-00:26:39.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_onSave ==
== End JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onSave ==
-----------------------------------------
Process start at 10/18/2007-00:26:40.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-- Start in IsDefaultVMInIExplorer --
-- End in IsDefaultVMInIExplorer --
== End JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-----------------------------------------
Process start at 10/18/2007-00:26:57.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_onSave ==
== End JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onSave ==
-----------------------------------------
Process start at 10/18/2007-00:26:57.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-- Start in IsDefaultVMInIExplorer --
-- End in IsDefaultVMInIExplorer --
== End JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
** Start WINAPI GetLogFileName **
** Start WINAPI UninstallJRE **
-- Start in IsDefaultVMInIExplorer --
-- End in IsDefaultVMInIExplorer --
-- Start in UnregJava2BrowserDefault 1 --
-- Start in UnregJava2BrowserDefault 0 --
** Start WINAPI UnregisterJavaWS **
-- Start in UninstallJavaRegSet --
-- End in UninstallJavaRegSet --
Start in ReregisterCurrentJRE
-- Start in IsDefaultVMInIExplorer --
-- End in IsDefaultVMInIExplorer --
**Start WINAPI InstallJava: 0 **
-- Start in InstallJavaJREBrowserSettings --
-- Start in RegJava2IExplorerDefault --
-- End in RegJava2IExplorerDefault, return TRUE --
-- End in InstallJavaJREBrowserSettings, return TRUE --
** Start RegisterJavaWS v.1.6.0_01 (JAVA_HOME=C:\Program Files\Java\jre1.6.0_01) **
** End WINAPI InstallJava **
-- Start in InstallJavaJREBrowserSettings --
-- Start in RegJava2IExplorerDefault --
-- End in RegJava2IExplorerDefault, return TRUE --
-- End in InstallJavaJREBrowserSettings, return TRUE --
** Start WINAPI UninstallJRE **
-- Start in IsDefaultVMInIExplorer --
-- End in IsDefaultVMInIExplorer --
-- Start in UnregJava2BrowserDefault 1 --
-- Start in UnregJava2BrowserDefault 2 --
-- Start in UnregJava2BrowserDefault 0 --
-- Start in UnregJava2IExplorerDefault --
-- End in UnregJava2IExplorerDefault, return TRUE --
** Start WINAPI UnregisterJavaWS **
-- Start in UninstallJavaRegSet --
-- End in UninstallJavaRegSet --
Start in ReregisterCurrentJRE
** Start WINAPI GetLogFileName **
** Start WINAPI GetLogFileName **
** Start WINAPI GetLogFileName **
**Start WINAPI InstallJava: 0 **
-- Start in InstallJavaJREBrowserSettings --
-- Start in RegJava2IExplorerDefault --
-- End in RegJava2IExplorerDefault, return TRUE --
-- Start in RegJava2BrowserDefault 0 --
-- Start in RegJava2BrowserDefault 1 --
-- End in InstallJavaJREBrowserSettings, return TRUE --
** Start RegisterJavaWS v.1.5.0_05 (JAVA_HOME=C:\Program Files\Java\jre1.5.0_05) **
** End WINAPI InstallJava **
-----------------------------------------
Process start at 10/18/2007-10:07:45.
-----------------------------------------
== Start JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_getPublicJres ==
-----------------------------------------
Process start at 10/18/2007-10:08:34.
-----------------------------------------
== Start JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onLoad ==
== End JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onLoad ==
-----------------------------------------
Process start at 10/18/2007-10:08:34.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_initBrowserSettings ==
-- Start in IsDefaultVMInIExplorer --
-- End in IsDefaultVMInIExplorer --
== End JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_initBrowserSettings ==
-----------------------------------------
Process start at 10/18/2007-10:09:45.
-----------------------------------------
== Start JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_getPublicJres ==
-----------------------------------------
Process start at 10/18/2007-10:10:28.
-----------------------------------------
== Start JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_getPublicJres ==
-----------------------------------------
Process start at 10/18/2007-10:11:49.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_onSave ==
== End JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onSave ==
-----------------------------------------
Process start at 10/18/2007-10:11:49.
-----------------------------------------
== Start JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_getPublicJres ==
-----------------------------------------
Process start at 10/18/2007-10:11:49.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-- Start in IsDefaultVMInIExplorer --
-- End in IsDefaultVMInIExplorer --
== End JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-----------------------------------------
Process start at 10/18/2007-10:12:39.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_onSave ==
== End JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onSave ==
-----------------------------------------
Process start at 10/18/2007-10:12:39.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-- Start in IsDefaultVMInIExplorer --
-- End in IsDefaultVMInIExplorer --
-- Start in RegJava2BrowserDefault 0 --
-- Start in RegJava2BrowserDefault 1 --
== End JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-----------------------------------------
Process start at 10/18/2007-10:13:08.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_onSave ==
== End JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onSave ==
-----------------------------------------
Process start at 10/18/2007-10:13:08.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-- Start in IsDefaultVMInIExplorer --
-- End in IsDefaultVMInIExplorer --
-- Start in UnregJava2IExplorerDefault --
-- End in UnregJava2IExplorerDefault, return TRUE --
== End JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-----------------------------------------
Process start at 10/18/2007-10:13:18.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_onSave ==
== End JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onSave ==
-----------------------------------------
Process start at 10/18/2007-10:13:18.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-- Start in IsDefaultVMInIExplorer --
-- End in IsDefaultVMInIExplorer --
-- Start in RegJava2IExplorerDefault --
-- End in RegJava2IExplorerDefault, return TRUE --
== End JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-----------------------------------------
Process start at 10/18/2007-10:13:22.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_onSave ==
== End JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onSave ==
-----------------------------------------
Process start at 10/18/2007-10:13:22.
-----------------------------------------
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
-- Start in IsDefaultVMInIExplorer --
-- End in IsDefaultVMInIExplorer --
== End JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_applyBrowserSettings ==
** Start WINAPI GetLogFileName **
** Start WINAPI GetLogFileName **
-----------------------------------------
Process start at 10/18/2007-13:31:05.
-----------------------------------------
== Start JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_getPublicJres ==
-----------------------------------------
Process start at 10/18/2007-13:32:27.
-----------------------------------------
== Start JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onLoad ==
== End JNICALL Java_com_sun_deploy_panel_PlatformSpecificUtils_onLoad ==
-----------------------------------------
Process start at 10/18/2007-13:32:27.
== Start JNICALL Java_com__sun_deploy_panel_PlatformSpecificUtils_initBrowserSettings ==
-- Start in IsDefaultVM

Comments
EVALUATION We've addressed many different areas in the installer in 6u10 that will hopefully make a majority of the 1722 errors go away. We have removed our dependency on the Windows Installer download engine and also have better logging/error handling in case this issue comes up in 6u10 again. I'm thinking we can close as not reproducible in 6u10, and keep a close eye on these errors once 6u10 is released. If we still see 6u10 users having this problem, we can open new bugs on a case-by-case basis.
19-05-2008

EVALUATION 1722 is a general installer msi error, so it could mean a lot of things. We believe this mostly has to do with server timeouts/client retry issues, that are currently controlled by Windows Installer. We rewrote the download code in 6u10, and we believe we'll see less 1722 errors once 6u10 comes out. Right now, Ketan is going to get us more info from the log files, as far as what percentage of the 1722 errors are for what issues.
13-11-2007