JDK-6510994 : "Error 1311: Source file not found" during JDK installation
  • Type: Bug
  • Component: install
  • Sub-Component: install
  • Affected Version: 6
  • Priority: P3
  • Status: Closed
  • Resolution: Cannot Reproduce
  • OS: windows_xp
  • CPU: x86
  • Submitted: 2007-01-09
  • Updated: 2011-02-16
  • Resolved: 2007-05-14
Description
FULL PRODUCT VERSION :
java version "1.6.0"
Java(TM) SE Runtime Environment (build 1.6.0-b105)
Java HotSpot(TM) Client VM (build 1.6.0-b105, mixed mode, sharing)

ADDITIONAL OS VERSION INFORMATION :
Microsoft Windows XP [Verze 5.1.2600], XP Prof. SP2 CZ

A DESCRIPTION OF THE PROBLEM :
When installing JDK 6 using Windows offline (.exe) installer, after selection of desired parts (JDK, JRE, sources etc.) and installer doing some work, it pops window with following message:

Error 1311: Source file not found: C:\Documents and Settings\User\Data aplikaci\Sun\Java\jdk1.6.0\ss160000.cab. Verify that the file exists and that you can access it.

with "Retry" and "Cancel" buttons. "Retry" doesn't work, "Cancel" aborts installation (after confirmation). File is there, readable.
Moving extracted cabs and msi files from above mentioned directory to another one without spaces and diacritics in path name and running msi installer by hand, installation succeeds.

STEPS TO FOLLOW TO REPRODUCE THE PROBLEM :
Download Windows offline installer from java.sun.com page.
Run it.
Select desired packages and continue with installation.

EXPECTED VERSUS ACTUAL BEHAVIOR :
EXPECTED -
Installed JDK 6.
ACTUAL -
During installation, error window pops up with message:

Error 1311: Source file not found: C:\Documents and Settings\User\Data aplikaci\Sun\Java\jdk1.6.0\ss160000.cab. Verify that the file exists and that you can access it.

and "Retry" and "Cancel" buttons.

REPRODUCIBILITY :
This bug can be reproduced always.

CUSTOMER SUBMITTED WORKAROUND :
Move unpacked cabs and msi files to directory without spaces/diacritics in it (tried one without both, don't know what exactly of these two is the problem).

Comments
EVALUATION I requested more information for the bug. It is not possible to contact the submitter, and this bug has been in the incomplete state for more than '3 months', I will close the bug for now.
14-05-2007

EVALUATION I have requested more information for the bug. I have not gotten any response yet. This bug has been in the incomplete state for more than '3 months'. I am closing it now.
14-05-2007

EVALUATION Tested on win xp professional (English) I could not reproduce the error with the offline jdk installer that was downloaded from java.sun.com. I asked the submiter to provide the machine that the error could be reproduced.
09-01-2007