JDK-6765272 : Error 26011 Unpacking rt failed during install
  • Type: Bug
  • Component: install
  • Sub-Component: install
  • Affected Version: e6u10
  • Priority: P3
  • Status: Closed
  • Resolution: Cannot Reproduce
  • OS: windows_xp
  • CPU: x86
  • Submitted: 2008-10-29
  • Updated: 2011-02-01
  • Resolved: 2011-02-01
Related Reports
Relates :  
Relates :  
Description
Consumer complains that when downloading 6u10 from http://www.java.com, they are getting error 26011.

Here are 4 examples:

1) Incident id #1374765
FULL PRODUCT VERSION : Versi��n 6 Update 10
FULL OS VERSION : Service Pack 3
BROWSER VERSION: Internet Explorer 7.0.5730.11
A DESCRIPTION OF THE PROBLEM :
No hay forma de instalar java. Tanto si se hace en l��nea como si se hace con la descarga completa.
Inicia el proceso y despu��s de copiar los archivos nuevos da el mensaje:
Error 26011. Unpacking rt failed.

2) Incident id #1379438
FULL PRODUCT VERSION :
N/A ??? i am a digibeet. I realy do not now where to look. i am sorry... I choose a browser because i do not know which one ti pick..?
BROWSER VERSION: Safari
A DESCRIPTION OF THE PROBLEM :
Error 26011; unpacking rt failed

3) Incident id #1379514
FULL PRODUCT VERSION :6
A DESCRIPTION OF THE PROBLEM :
tried to download java but get error message 26011. What to do now?

4) Incident id #1379590
FULL OS VERSION : Windows Service Pack 2
BROWSER VERSION: Safari aol
A DESCRIPTION OF THE PROBLEM :
can not get java to install, message received - error 26011 unpacking rt failed
Please refer to the attached log files provided by the consumer.
New log files are available for review
New log files are available for review
Here are the latest logfiles from a consumer (See the attachments)
I am still trying to get required information from the users, so far no response.
The support team has not seen any incidents nor any comments in regard to error 26011 in ages.

Comments
EVALUATION I have no idea why unpack200.exe would report an access violation. When the Error 26011 occurs, can: "C:\Program Files\Java\jre6\bin\unpack200.exe" -r -v "C:\Program Files\Java\jre6\lib\rt.pack" "C:\Program Files\Java\jre6\lib\rt.jar" be run from the command line? Is anything displayed? Does "C:\Program Files\Java\jre6\lib\rt.jar" exist before installation? Are there any processes using "C:\Program Files\Java\jre6\lib\rt.jar"?
2009-01-06

EVALUATION java_install_reg.log contains: ExecuteProgram: "C:\Program Files\Java\jre6\bin\unpack200.exe" -r -v -l "C:\DOCUME~1\GPC-IT\LOCALS~1\Temp\java_install.log" "C:\Program Files\Java\jre6\lib\rt.pack" "C:\Program Files\Java\jre6\lib\rt.jar" ExecuteProgram: ExitCode=-1073741819 -1073741819. is 0xC0000005 which is the value for STATUS_ACCESS_VIOLATION. Is unpack200.exe returning an ACCESS_VIOLATION? unpack200.exe fails before logging information like the following to java_install.log: Unpacking from C:\Program Files\Java\jre6\lib\rt.pack to C:\Program Files\Java\jre6\lib\rt.jar com.sun.java.util.jar.pack.unpack.log.file=C:\DOCUME~1\CHRISG~1\LOCALS~1\Temp\java_install.log unpack.deflate.hint=(not set) com.sun.java.util.jar.pack.unpack.remove.packfile=true com.sun.java.util.jar.pack.verbose=1 com.sun.java.util.jar.pack.unpack.modification.time=(not set) unpacker completed with status=0 A total of 10860092 bytes were read in 0 segment(s). A total of 40833603 file content bytes were written. A total of 16785 files (of which 16777 are classes) were written to output.
2009-01-06

EVALUATION Evaluation of customer log files: java_install.log does not contain any errors. lib/zi/ZoneInfoMappings is the last file of core.zip before Unpacking from C:\Program Files\Java\jre6\lib\rt.pack, which is failing and not logged in java_install.log. from MSI log files: 11/12/2008 23:37:52 Error 1722 11/12/2008 23:41:17 Error 1722 11/12/2008 23:54:07 Error 26011. Unpacking rt failed. 11/12/2008 23:56:52 Error 1722 11/13/2008 0:00:44 Error 26011. Unpacking rt failed. corresponding jusched.log with 1603 statuses: Wed Nov 12 23:37:52 2008 :: Registry is changed. Wed Nov 12 23:37:52 2008 :: nextSched=Thu Nov 20 01:00:00 2008 ; sleeptime (sec=609728, hours=169), actual sleep=613327000 msecs lastSchedTime=Mon Oct 20 02:00:00 2008 Wed Nov 12 23:37:53 2008 :: InstallStatus:ret=200 visid=5a6f548f-55146ca0 method=joff-s state=ic ver=1.6.0_05,1.6.0_07-b06 ICstatus=;jre|1603,;s3|-128;;;event7=1 <?xml version="1.0" encoding="UTF-8"?> <status>SUCCESS</status> Wed Nov 12 23:41:17 2008 :: Registry is changed. Wed Nov 12 23:41:17 2008 :: nextSched=Thu Nov 20 01:00:00 2008 ; sleeptime (sec=609523, hours=169), actual sleep=611180000 msecs lastSchedTime=Mon Oct 20 02:00:00 2008 Wed Nov 12 23:41:19 2008 :: InstallStatus:ret=200 visid=314f2b49-1bafede24 method=joff-s state=ic ver=1.6.0_05,1.6.0_07-b06 ICstatus=;jre|1603,;s3|-128;;;event7=1 <?xml version="1.0" encoding="UTF-8"?> <status>SUCCESS</status> Wed Nov 12 23:45:55 2008 :: Received shutdown signal Wed Nov 12 23:52:47 2008 :: Msi file from URL=http://javadl.sun.com/webapps/download/GetFile/1.6.0_10-b33/windows-i586/jre1.6.0_10-c.msi, downloaded to=C:\Documents and Settings\Dick\Application Data\Sun\Java\jre1.6.0_10\jre1.6.0_10-c.msi Wed Nov 12 23:54:09 2008 :: InstallStatus:ret=200 visid=3baea0491-bb2951614 method=jother state=ic ver=XX,1.6.0_10-b92 ICstatus=;jre|1603,;s8|-132;;;event7=1,;s4|-129;;;event7=1 <?xml version="1.0" encoding="UTF-8"?> <status>SUCCESS</status> Wed Nov 12 23:56:53 2008 :: InstallStatus:ret=200 visid=3f9131491-bb39412dc method=joff-s state=ic ver=XX,1.6.0_07-b06 ICstatus=;jre|1603,;s3|-128;;;event7=1 <?xml version="1.0" encoding="UTF-8"?> <status>SUCCESS</status> Thu Nov 13 00:00:46 2008 :: InstallStatus:ret=200 visid=431e11491-bb47d1360 method=joff state=ic ver=XX,1.6.0_10-b33 ICstatus=;jre|1603 <?xml version="1.0" encoding="UTF-8"?> <status>SUCCESS</status Not enough information on what is causing the problem. I need to think about it.
2008-11-13

WORK AROUND Error 26011 has been reported when disk space is low.
2008-10-31

PUBLIC COMMENTS Error 26011. Unpacking rt failed. The unpack200.exe of rt.jar is logged to %TEMP%\java_install.log.
2008-10-31

EVALUATION Can I assume that these are all interactive installs of the JRE? Are they to the new jre6 directory? Can we get the scenario when the problem occurred and a zipped %TEMP%\java_install.log ? Error 26011 has been reported when disk space is low.
2008-10-31