JDK-6765283 : FilesInUse logic allows jqs.exe process running before install to cause Error 25099 during install
  • Type: Bug
  • Component: install
  • Sub-Component: install
  • Affected Version: 6u10p
  • Priority: P2
  • Status: Closed
  • Resolution: Duplicate
  • OS: windows_xp
  • CPU: x86
  • Submitted: 2008-10-29
  • Updated: 2010-04-06
  • Resolved: 2009-02-24
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JDK 6
6-poolResolved
Related Reports
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Description
Consumer complains that when downloading 6u10 from http://www.java.com, they are getting error 25099.

Here are 2 examples:

Incident id #1374973
FULL OS VERSION : SERVICE PACK 1,2,3
BROWSER VERSION: Internet Explorer 7
A DESCRIPTION OF THE PROBLEM :
PLEASE HELP I NOW HAVE EXPLORER 7 AND NEED TO DOWNLOAD JAVA IT DOWNLOADS BUT WHEN IT TRYS TO INSTALL IT STOPS IN THE MIDDLE WHEN IT IS TRYING TO UNZIP THE CORE AND I GET A ERROR MESSAGE 25099 AND IT STOPS PLEASE HELP I NEED JAVA

Incident id #1375021
FULL PRODUCT VERSION :
Can not open
BROWSER VERSION:
Safari
A DESCRIPTION OF THE PROBLEM :
Hello,
I am trying to update my Java and I keep getting error message #25099. Unable to extract files.
Can you help me out with any suggestions??
Log files are available for review

Comments
EVALUATION Is this a duplicate of 6786492 ?
06-02-2009

WORK AROUND Stop the jqs.exe process before running the install.
06-01-2009

EVALUATION In 25099 Logfiles 1\java_install.log, six times: extracting: bin/jqs.exeError:fopen: while opening file <bin/jqs.exe> was the error logged when extracting C:\Program Files\Java\jre6\core.zip. jqs.exe should have been stopped during uninstall and not allowed to be running during install. Changing synopsis to: Running jqs.exe before installation caused Error 25099 during install The files in use logic should not have let the install get to this point.
06-01-2009

WORK AROUND Workaround: Uninstall the existing 6u10+ jre installation first. If the jqs.exe process or any process in the jre install directory is still running, kill it in task manager. Delete any files remaining in the jre install directory.
31-10-2008

EVALUATION I need more information about the steps to reproduce and the java_install.log files. I believe both reported problems are with updating 6u10 beta to 6u10 GA, and without the benefit of 1.6.0_10-b33_from_beta.xml which we expected to be in place. Another possible workaround: try the offline install without sponsors. (Error 25099 would have been an Error 1722 before 6u10, but at least now information is logged to %TEMP%\java_install.log.)
31-10-2008

PUBLIC COMMENTS Error 25099 sends the output of the unzip command to %TEMP%\java_install.log. Take a look at %TEMP%\java_install.log.
31-10-2008