Bug ID: JDK-4951211 GETJAVA: installation error 1722 problem with this windows installer package

Type: Bug
Component: install
Sub-Component: install
Affected Version: 1.4.1,1.4.2_01

Priority: P2
Status: Closed
Resolution: Duplicate
OS: windows_2000,windows_xp
CPU: x86

Submitted: 2003-11-08
Updated: 2004-04-28
Resolved: 2004-04-28

Name: kcT146510			Date: 11/08/2003


FULL PRODUCT VERSION :
1.4.2_01

FULL OS VERSION :
service pack 4

BROWSER VERSION:
Internet Explorer 6.0

A DESCRIPTION OF THE PROBLEM :
User try to install JRE 1.4.2_01 using the offline installation program (j2re-1_4_2_01-windows-i586.exe) and are getting this error:

Error 1722. There is a problem with this windows installer package. A program run as part of the setup did not finish as expected.
(Incident Review ID: 224086) 
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EVALUATION We need the following information. 1. java_install.log from the $TEMP directory 2. a msi .log file by running with the /L command (see: http://java.sun.com/j2se/1.4.2/docs/guide/plugin/developer_guide/silent.html) 3. Were there any other error messages prior to the 1722 error dialog? Such as Update Failed, or anything like that? ###@###.### 2003-11-10 There may be issues with patching installations that install into directories that have strange characters in it, such as "?". Installing into a regular directory with all English characters may be a workaround. ###@###.### 2003-12-12 The packing and unzipping performed correctly. The log file indicates that the installed directory does not have foreign characters, and they are using either win2k or winxp. It must be the file indexing problem. ###@###.### 2004-04-28

28-04-2004